1. Returns & Exchanges
At Just Casual, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return or exchange it under the following conditions:
- Return Window: Items can be returned or exchanged within 7 days of delivery.
- Condition of Items: Products must be unused, unwashed, and in their original packaging with all tags intact.
- Eligible Products: Only regular-priced items are eligible for returns. Items on sale or purchased during promotional events are non-returnable unless defective or damaged.
2. Refund Process
- Once we receive and inspect the returned item, we will process your refund and it will be credited to original payment method within 7-10 business days..
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping charges (if any) are non-refundable.
3. Exchange Policy
- Exchanges are only available for size or color replacements of the same product.
- If the requested size or color is unavailable, a refund will be issued as per the refund policy.
- Within 3-5 business days we will pick up the old product & deliver the new product within 5-7 business days.
4. How to Initiate a Return?
- Email us at info@justcasual.com with your order details and reason for return.
- Our team will provide you with a return shipping address and further instructions.
- Ship the product back using a reliable courier service (return shipping costs are the customer’s responsibility).
- After approval from our end for the return of the product you need to send back the product within 5-7 business days on the address provided by us with you on mail.
5. Damaged or Defective Items
If you receive a damaged or defective product, notify us within 48 hours of delivery with photos. We will arrange a replacement or full refund, including shipping costs.
Within 3-5 business days we will pick up the old product & deliver the new product within 5-7 business days.
6. Non-Returnable Items
- Items purchased on final sale or during promotional events.
- Products that are used, washed, or without original tags and packaging.
For any queries, feel free to reach out to us at support@justcasual.com or +91 92271 12903.